Shipping policy

Last Updated: 28 July 2026

For enquiries, please contact us via WhatsApp

Hong Kong & Macau

Shipping Method Order Amount Fee Free Shipping Notes
SF Express Self Pick-up (Station / Locker) HK$1 – HK$100 HK$70 Free over HK$500 Please collect promptly after notification to avoid storage fees. SF Station: within 2 business days; SF Locker: within 24 hours. Details
HK$100.01 or above HK$40
Home Delivery HK$1 – HK$150 HK$70 Free over HK$800 Delivered via SF Express or JD Logistics. Restricted delivery hours apply for Ma Wan, Discovery Bay, and Tung Chung.
HK$150.01 or above HK$50

Excluded Areas: Lantau Island, Airport, AsiaWorld-Expo, Hong Kong Disneyland, and other outlying islands are currently not serviced.

Mainland China & Taiwan

Destination Fee Free Shipping Requirements
Mainland China HK$75 Free over HK$800 Real-name verification required
Taiwan HK$75 Free over HK$800 EZ WAY verification required; Chinese name and ID number must be provided

Global Shipping

Region Fee Free Shipping Estimated Delivery
Asia Pacific HK$100 Free over HK$1,000 5–14 business days
Australia & New Zealand HK$100 Free over HK$1,200 7–14 business days
United Kingdom HK$150 Free over HK$1,500 7–14 business days
USA, Canada & EU Quote on request — Please email cs@madlifestyle.hk before placing order

Important Notes

  • SF Notifications: Delivery notifications are sent via the SF Express HK App, not by SMS.
  • Order Processing: Orders paid before midnight will be processed the next business day, and generally dispatched within 3 business days.
  • Failed Delivery: Additional charges arising from incorrect addresses or missed collection are the customer's responsibility.