Shipping policy
Last updated: January 16, 2026
For enquiries, please contact us via 
Hong Kong & Macau
| Shipping Method | Fee | Free Shipping | Notes |
|---|---|---|---|
| SF Express Self Pick-up (Station / Locker) | HK$40 | Free over HK$500 | Ready for pickup within 24 hours |
| Home Delivery | HK$50 | Free over HK$800 | Delivered via SF Express or JD Logistics. Restricted delivery hours apply for Ma Wan, Discovery Bay, and Tung Chung. |
Excluded Areas: Lantau Island, Airport, AsiaWorld-Expo, Hong Kong Disneyland, and other outlying islands are currently not serviceable.
Mainland China & Taiwan
| Destination | Fee | Free Shipping | Requirements |
|---|---|---|---|
| Mainland China | HK$75 | Free over HK$800 | Real-name authentication required |
| Taiwan | HK$75 | Free over HK$800 | EZ WAY authentication, Chinese name, and ID number required |
Global Delivery
| Region | Fee | Free Shipping | Estimated Delivery |
|---|---|---|---|
| Asia-Pacific | HK$100 | Free over HK$1,000 | 5–14 business days |
| Australia & New Zealand | HK$100 | Free over HK$1,200 | 7–14 business days |
| United Kingdom | HK$150 | Free over HK$1,500 | 7–14 business days |
| USA, Canada & EU | Custom quote | — | Please email cs@madlifestyle.hk for a quote before placing your order |
Important Notes
- SF Express Notifications: Delivery notifications are sent via the SF Express HK App (push notification), not by SMS.
- Order Processing: Orders paid before midnight HKT will be processed the next business day. Shipping typically occurs within 3 business days.
- Delivery Failure: Customers are responsible for any additional fees arising from incorrect addresses or failure to collect parcels on time.