Your privacy matters, from browsing to checkout and delivery. Here you can learn about the security measures behind our online store and find practical guidance for protecting your payment details and personal information.
Payment & Transaction Security
Payment Security Standards
Our store runs on a commerce platform with PCI DSS compliance reporting. This payment card security standard establishes requirements for protecting card information within the services covered by its assessment.
Protecting Your Card Details
Enter your card details only within the payment checkout. For your security, never send your full card number or card security code by email or customer service chat. Payment data handling and retention follow the terms of your selected payment service.
Additional Payment Verification
Where supported by your payment service, 3D Secure adds an identity check to online card payments. Your card issuer may ask you to verify a transaction before payment is completed.
Encrypted Connections & Cloud Security
Secure Data Transmission
Our commerce platform uses Transport Layer Security (TLS) to encrypt connections to the store, helping protect information in transit. Always check the website address and follow any security warnings shown by your browser.
Independently Assessed Platform Controls
The commerce platform supporting our store provides SOC 2 Type 2 and SOC 3 reports on its security and availability controls. These assessments cover the platform services identified in the reports.
Delivery & Recipient Privacy
Shipping labels contain recipient information needed for delivery. The details displayed and any masking vary by carrier, destination and delivery service. If you have a specific concern about the information shown on your parcel, please contact us before placing your order.
Communications & Fraud Awareness
Recognising Genuine Messages
Email authentication technologies such as SPF, DKIM and DMARC help receiving systems identify authorised senders. Stay alert to unexpected requests for payment or personal information, and check both the sender address and any linked website before responding.
Contact Us Safely
If a message appears suspicious, contact us through the channels listed on our website to verify it. Encryption and data handling vary by communication service; avoid sharing sensitive payment details in a conversation.